Thank you for shopping with Limcee. We strive to provide quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully.
1. Returns
Customers may request a return within 7 days of receiving the product.
To be eligible for a return:
- The item must be unused and in original condition
- The product must be returned with original packaging, tags, and accessories
- Proof of purchase/order confirmation is required
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are non-returnable:
- Used or damaged products caused by customer misuse
- Digital/downloadable products
- Gift cards
- Personal care items
- Customized or personalized products
- Products marked as non-returnable during sale or promotion
3. Damaged or Wrong Products
If you receive:
- A damaged product
- Wrong item
- Missing item
Please contact us within 48 hours of delivery with:
- Order number
- Product photos/videos
- Description of the issue
We will review the request and provide a replacement or refund if approved.
4. Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be credited to the original payment method
- Processing time may vary depending on your bank or payment provider
5. Cancellation Policy
Orders can be cancelled before shipment.
Once the order has been shipped, cancellation may not be possible.
6. Return Shipping
- Customers may be responsible for return shipping charges unless the product received was damaged, defective, or incorrect
- Shipping charges are non-refundable unless the error was from our side
7. Exchange Policy
We may offer exchanges for eligible products depending on stock availability.
8. Fraud Prevention
We reserve the right to refuse refunds or returns in cases of:
- Repeated abuse
- Suspicious activity
- Fraudulent claims
9. Contact Us
For refund or return assistance, contact us:
Website: Limcee
Email: support@limcee.co
Phone: +91 9104432909
Address: Surat, Gujarat, India